Free advice and counselling online for under 25s. They aim to connect every texter to a trained volunteer in less than five minutes to provide crisis help. They will listen to you and help you think more clearly, enabling you to know that you can take the next step to feeling better. The trained volunteer will introduce themselves, reflect on what you have said, and invite you to share at your own pace. You will text back and forth, only sharing what you feel comfortable with. By asking questions, listening to you, and responding with support, they will help you sort through your feelings until you both feel you are now in a calm, safe place. You might be provided with some signposting to other services offered by The Mix or partner organisations, so that you can continue to get support.